The Pareto Principle (80/20 Rule) for Lawyers

When you’re first introduced to the Pareto principle, it can sound metaphysical…even magical. But the more you investigate within your own law practice how the Pareto principle applies, the more you’ll discover that this “80/20” thing you’ve heard about? It’s actually legitimate. In this article I want to talk to you about something that isn’t […]

How Every Law Firm Should Do Performance Evaluations

If you own a law firm, you’ve probably thought about doing performance evaluations. Maybe you’ve done them on an intermittent basis. In that case, well done. Or maybe you used to conduct performance reviews every quarter…five years ago. Sound familiar? The fact is that most performance review systems are not designed for small businesses. Some […]

How to Hire a Law Firm Receptionist

Hiring is tough, and whoever you hire will be with your firm for a long time. Here is our guide to hiring an excellent law firm receptionist.

When Your Phone Team has Fumbled the Ball but the Caller is Giving Your Law Firm a Second Chance

Ben Glass gives advice for managing the intake team in your law firm

We Don’t Care About Ping-Pong Tables and Nap Pods

Learn what employees of all ages REALLY want out of their workplace and how you can cultivate happy and productive employees.

Building A Great Team to Run Your Law Firm with Minimal Stress

You don’t have to be a helicopter parent to your employees if you hire the right way the first time and learn to let go of your perfectionist instincts.

The Truth About Retaining Millennial Employees

Millennials are perceived as an impossible group. I will explain to you why millennials aren't that different and what you can do to reach them.

Stop Working for Your Law Firm and Put Your Law Firm to Work for You

Use my proven system to grow your law firm with more and better clients - built by a small firm attorney for solo and small firm attorneys

Set Realistic and Achievable Goals for Your Law Practice (and Get the Most Out of Your Team at the Same Time)

What are appropriate goals to set for your law practice? How can you set SMART goals? Learn how to set expectations and goals in your law practice.