I received a terrible review on a leading attorney review website. Is my practice ruined? What should I do?
First on all, you should understand that getting a negative review is not the end of the world: no business has ever had 100 percent positive feedback, there are tons of nuts on the Internet, and most people understand that no attorney they find will be perfect. Still, there are several steps you can take in the wake of a bad online review.Before anything else, respond to the negative review if possible. You may have the options to respond both publicly and privately, and you may wish to do both. A thoughtful, earnest, and professional response can ease the worries of anyone who has read the negative review. A private email to the reviewer may end with the reviewer removing or rewriting the post.
Next, ask your other clients and fans to write a review on the lawyer review website. The more positive reviews you have, the more suspect the negative review becomes. Make it easy for former clients and supporters to review your website by adding a review page onto your website as well as buttons that send users directly to the review page.
Finally, try not to go overboard or get personally offended. It’s easy to brood over a negative review or to go all out and attempt to threaten or sue. These issues are not worth that much time, effort, and money. Read the review. Process the review for any useful criticism. Respond to the review. Move on with your life.
Starting over can be scary, but it can also be exciting, revitalizing, and motivating. That’s why many people daydream about what they would do if they could “start over.”
In fact, that’s one of the (few) things I enjoyed about golf! You start from zero at each hole and have a fresh opportunity to excel.
This was my mindset when I wrote the report, 10-Step Program for Marketing Success. I set out to answer the question, “what are the steps I would take if I were rebuilding my practice from the ground up.
Inside this report, you will discover everything I’ve learned since opening the doors to my law firm and all the big-picture tactics I teach the attorney members at Great Legal Marketing.
YOU can get this special report FREE just by clicking the button below and requesting your copy. This is the “gateway” report to Great Legal Marketing, where you will learn our marketing philosophy. You will probably find the information in this report refreshing compared to all the junk information about marketing supplied by marketing vultures who want to sell you a new social media campaign.
Ben is a nationally recognized expert in attorney marketing and the owner of Great Legal Marketing.
Most attorneys start their firms assuming that being a really, really good attorney should, in and of itself, be a marketing advantage. Those attorneys believe that joining a whole bunch of committees and putting their name in lawyer directories is “marketing,” and they never bother to ask if there is a better way.
Attorneys are catching on, however, and those who succeed learn to leverage their current resources to create effective (and ethical) marketing. What they discover isn’t a magic pill or silver bullet but a different approach to marketing that your competitors haven’t considered.
If you want a peek at what successful attorneys use to market their practice, the HERO Starter Kit is your logical next step.
We’ve put together a FREE (and potentially life-changing) kit for solo and small firm attorneys that will show you a better way to reach potential clients and get them excited to call your firm. Request your HERO Starter Kit from Great Legal Marketing!